tabaya's Privacy Policy
Here is a full account of how we collect, use, and keep your personal information secure.
Introduction and Scope of Policy
tabaya is a trusted online gaming platform that provides entertainment services for users in Bangladesh, including cricket betting, live casino, slots, and fishing games. We treat the privacy of our users as our highest priority, and this privacy policy has been drawn up in that spirit.
This policy clearly describes the following:
- What types of personal information we collect and why
- How collected information is used and stored
- Our policy on sharing information with third parties
- Our technical and organisational measures for data protection
- User rights and how to exercise them
This privacy policy applies to all services on the https://tabaya.cam website, its mobile version, and all associated digital services. We may update this policy from time to time, and any changes will be published on this page.
What Information We Collect
tabaya collects only the amount of information necessary to provide services, manage accounts, and meet legal obligations. The categories of information collected are described in detail below.
2.1 Registration and Identity Information
Information you provide when creating an account:
- Full name (in Bengali and/or English)
- Date of birth (for age verification — minimum 21 years)
- Email address
- Mobile number
- Password (stored in encrypted form)
2.2 Identity Verification Information (KYC)
Documents required for secure transactions and fraud prevention:
- National Identity Card (NID) or passport copy
- Proof of current address
- Proof of payment method ownership (if required)
2.3 Financial Information
- Deposit and withdrawal transaction history
- bKash, Nagad, Rocket, or Upay mobile number (for payment processing only)
- Transaction amounts and dates
2.4 Technical and Usage Information
- IP address and device information
- Browser type and version
- Cookie and session data
- Gaming history and activity logs
- Time and duration of site visits
Purpose of Data Use
tabaya uses collected personal information only for the following purposes:
3.1 Service Delivery and Management
- Creating, verifying, and managing accounts
- Facilitating cricket betting, casino, slots, and fishing games
- Processing deposits and withdrawals (minimum deposit ৳300, minimum withdrawal ৳500)
- Applying welcome bonuses and promotional offers
- Managing VIP programme benefits (Bronze, Silver, Gold, Platinum)
3.2 Security and Fraud Prevention
- Detecting unauthorised access to accounts
- Preventing money laundering and fraudulent activity
- Taking action against multiple account creation
- Implementing responsible gaming policy
3.3 Customer Service
- Providing support via live chat 24 hours a day, 7 days a week
- Processing complaints and appeals
- Sending service-related notifications
3.4 Service Improvement
- Analysing and improving the user experience on the site
- Planning new games and features
- Identifying and resolving technical issues
Data Sharing Policy
tabaya never sells your personal information or shares it with third parties for commercial purposes. However, necessary information may be shared in the following limited circumstances:
4.1 Payment Processing Companies
The minimum information required to complete transactions via bKash, Nagad, Rocket, and Upay is shared with these payment partners. These companies manage information in accordance with their own privacy policies.
4.2 Legal Obligations
Information may be disclosed in response to applicable laws in Bangladesh, judicial orders, or lawful demands from law enforcement agencies. In such cases, we disclose only the information that is legally required.
4.3 Technology Service Providers
Game software providers and cloud hosting partners may access a limited amount of technical information. All such companies are bound by strict confidentiality agreements.
4.4 Business Transfers
In the event of a future company merger or acquisition, user information may be transferred. In such cases, we will make every effort to provide advance notice.
Cookies and Tracking Technologies
The tabaya website uses cookies and similar technologies to operate smoothly and improve the user experience.
5.1 Types of Cookies
- Essential cookies: Required to maintain login sessions and ensure security. These cannot be turned off.
- Functional cookies: Used to remember your preferences, language settings, and other customisations.
- Analytics cookies: Collect usage statistics to help improve the service.
5.2 Cookie Controls
You can turn off non-essential cookies through your browser settings. However, this may limit some features of the site. For more information about cookies, contact us by email.
Data Protection Measures
tabaya has adopted technical and organisational measures of the highest industry standard to protect your personal information.
6.1 Technical Protection
- SSL/TLS Encryption: All data transmission between the website and server is encrypted using SSL technology.
- Database Encryption: Sensitive stored information such as passwords and payment details is protected by strong hashing and encryption.
- Firewall and Intrusion Detection: Advanced network security measures are active at all times.
- Two-Factor Authentication (2FA): The option to add an extra layer of security to your account.
6.2 Organisational Protection
- Regular data protection training for staff
- Data access granted only to staff with a minimum necessary requirement
- Strict confidentiality agreements with third parties
- Regular security audits
Important: No method of transmitting information over the internet is 100% secure. We aim for the highest level of security, but we cannot guarantee complete protection in the event of a data breach. Keep your password private and do not share it with anyone.
Data Retention Period
tabaya does not retain your information beyond what is necessary. The retention periods for different types of information are as follows:
- Account information: For as long as the account is active, and for the period required to meet legal obligations after closure.
- Financial transaction records: For the period specified by legal and regulatory requirements.
- Technical log data: Generally up to 90 days, and longer in the case of security investigations.
- Support communications: For a reasonable period, taking into account the possibility of dispute resolution.
After receiving a request to close an account, we take steps to delete or anonymise personal information as soon as possible, although some information may be retained for a set period due to legal obligations.
User Rights
You have the following rights regarding your personal information. To exercise these rights, contact us by email.
8.1 Right of Access
You may request at any time to know what information we hold about you. This information will be provided within a reasonable time following your written request.
8.2 Right to Rectification
If your stored information contains any inaccuracies or is incomplete, you may request a correction. We will arrange the correction as quickly as possible.
8.3 Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, information that must be retained to meet legal obligations may not be possible to delete.
8.4 Right to Object to Processing
You may object at any time to your information being used for direct marketing purposes, and we will stop this immediately.
8.5 Right to Close Account
You may request to close your tabaya account at any time. Before closing your account, please ensure there are no pending withdrawals or bonus claims.
Protection of Minors
tabaya strictly prohibits registration and participation by anyone under the age of 21 (that is, the platform is for ages 21 and above). We take the following steps:
- Date of birth is verified at the time of registration
- Additional age verification documents are requested in cases of doubt
- If a minor's account is found, it is immediately closed and all deposited funds are returned
- No winnings are paid out from accounts that fail identity verification
If you become aware that a minor is using this platform, please notify our support team immediately.
Policy Changes & Updates
tabaya reserves the right to update this privacy policy due to service improvements, legal changes, or technical reasons.
- For any significant changes, a notification will be sent to the registered email address.
- The updated policy will be published on this page with a new "Last Updated" date.
- Continuing to use the site after any changes will be considered as consent to the new policy.
- If you object to any policy changes, you may request to close your account.
We recommend that you visit this page regularly and stay informed about the latest policy.
Contact Us
If you have any questions, concerns, or requests regarding your rights related to this privacy policy, please contact us through any of the channels below. Our team will respond to your request as soon as possible.